Terms and Conditions

These terms govern your use of sailwebstudio.io and the services provided by Sail Webstudio ("we", "us", "our"). By using our website or engaging our services, you agree to these terms.

Contact: sai@sailwebstudio.io

1. Our services

We design, build, and operate automated communication and workflow systems for service businesses. This includes automated messaging, lead capture and follow-up, service reporting, and related integrations with tools a client already uses.

The specific scope of any engagement is set out in a separate written agreement or proposal between us and the client. Where that agreement conflicts with these terms, the agreement takes precedence.

2. Eligibility

You must be at least 18 years old and authorised to act on behalf of the business you represent in order to engage our services.

3. Text messaging terms

Where an engagement includes SMS text messaging:

• Messages are sent only to recipients who have consented, either by contacting the client business directly or by submitting a form that discloses the messaging terms
• Message frequency varies depending on the recipient's interaction with the business
• Message and data rates may apply — standard carrier rates apply to messages sent and received
• Recipients may reply STOP at any time to stop receiving messages, and HELP for assistance
• Carriers are not liable for delayed or undelivered messages

Client responsibilities. Clients who engage us to send messages on their behalf are responsible for:

• Providing accurate business information required for carrier registration, including legal business name, address, and tax identification number where applicable
• Ensuring the content of messages sent on their behalf is accurate and lawful
• Complying with all applicable messaging laws and regulations in the jurisdictions where their customers are located, including the Telephone Consumer Protection Act (TCPA) in the United States
• Not using our systems to send unsolicited marketing, or messages relating to prohibited content categories under carrier rules

We may suspend messaging on a client's behalf if we reasonably believe it breaches these requirements or carrier rules.

4. Fees and payment

Fees, setup charges, and recurring amounts are set out in the applicable proposal or agreement. Unless agreed otherwise:

• Setup fees are payable before work begins
• Recurring fees are billed monthly in advance
• Fees exclude any third-party costs passed through at cost, such as telecommunications charges, phone number rental, or hosting, unless expressly stated as included
• Late payment may result in suspension of services

5. Trials and pilots

Where we offer a free trial or pilot build, it is provided at no charge for the stated period. We may limit the number of concurrent pilots we accept. A pilot creates no obligation on either party to enter a paid engagement. Third-party costs incurred during a pilot, such as telecommunications charges, remain our responsibility unless agreed otherwise in writing.

6. Cancellation

Either party may end a recurring engagement by giving 30 days' written notice. On termination:

• Fees already paid for the current period are not refundable except where expressly guaranteed
• We will assist with a reasonable handover of systems and data
• Access to systems we host on the client's behalf ends at the close of the notice period

7. Guarantees

Where we publish a specific guarantee, the terms of that guarantee form part of our agreement with the client. Guarantees apply only where the client has provided the access, information, and cooperation reasonably required for the system to function as intended.

8. Client responsibilities

Clients agree to:

• Provide timely access to the accounts, tools, and information needed to build and operate the system
• Keep credentials secure and notify us promptly of any suspected compromise
• Review and confirm message content and system behaviour before it goes live
• Use the services lawfully and not for any prohibited purpose

9. Intellectual property

We retain ownership of our underlying frameworks, methods, templates, and reusable code. Clients receive a non-exclusive licence to use the systems we build for them for the duration of the engagement.

Content and data supplied by a client remain the property of that client. Content on sailwebstudio.io is ours and may not be reproduced without permission.

10. Third-party services

Our systems rely on third-party platforms, including messaging, email, cloud hosting, and business software providers. We are not responsible for outages, changes, pricing changes, or policy changes made by those providers. Clients may be required to accept the terms of those providers directly.

11. Disclaimers

Our services are provided with reasonable skill and care, but we do not warrant that any system will be uninterrupted, error-free, or produce any particular commercial result, except where a specific guarantee has been given in writing.

Message delivery depends on mobile carriers and other third parties outside our control.

12. Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to the services is limited to the fees paid by the client in the three months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, or consequential losses, including lost profits, lost business, or loss of data.

Nothing in these terms limits liability that cannot lawfully be limited.

13. Indemnity

Clients agree to indemnify us against claims arising from message content they supply, their instructions, or their breach of applicable messaging laws or these terms.

14. Changes to these terms

We may update these terms from time to time. The "Last updated" date will change when we do. Continued use of our services after an update constitutes acceptance. Material changes affecting an active engagement will be communicated to the client directly.

15. Governing law

These terms are governed by the laws of India, and the courts of Guntur, India have exclusive jurisdiction, except where mandatory local law provides otherwise for a client or consumer in another jurisdiction.

16. Contact

Sail Webstudio
Email: sai@sailwebstudio.io
Address: Guntur, Andhra Pradesh, India